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  2. Forget you Log in ID and/or Password?

Forget you Log in ID and/or Password?

Please use this form if you forget your Log in ID and/or Password.

When you forget your Password

Please input your registered Login ID

When you forget your Password, you need to re-create a new one. You'll receive our letter about how to change your Password on your email address when you click "Send".

When you forget your Login ID

Enter your email address you've registered, and click "Send".
Please re-enter your email address for confirmation.

Your Log in ID will be sent to your email address when you click "Submit".

If you fail all of above, please contact us with your personal information.

Contact Us by Email

Email address for replaying XCITY Office back
No cell-phone mail address will be accepted.
Please provide us with your personal information as much as possible.
i.e.) Your name, address, phone number, payment method, when you registered, etc.